All customers acknowledge that they are of legal age, are not under guardianship and acknowledge that they have read these conditions for themselves and on behalf of all travelers they have registered at the time of booking. It is up to the customer to check the provisions in force before any transaction, IKIGAI GROUP via its website parisprestigevtc.com reserving the right to modify the Special Conditions of Sale at any time.
The IKIGAI GROUP company acts as an intermediary agent between service providers and customers

1. Acceptance of the general conditions of sale

Reserving transport or other products with IKIGAI GROUP via its website ikigai-group.fr entails the customer's full acceptance of the general and specific conditions of sale of IKIGAI GROUP via its website. ikigai-group.fr and unreserved acceptance of all of their provisions in force on the day of reservation.
It also implies acceptance of our conditions of use of the site. This acceptance is made on behalf of all participants. The customer accepts upon validation of the contract, by checking the box on the order form sent by email to the customer “Accept the General Conditions of Sale” of IKIGAI GROUP via its website ikigai-group.fr of these general conditions of sale, constitutes the irrevocable manifestation of acceptance of the terms of the contract.
This acceptance may only be called into question in the cases strictly provided for in the “Complaints” article. If applicable, the customer will accept the cancellation conditions.

2. Reservation and Payment

All services are payable before execution, unless otherwise agreed with the customer (after acceptance and signature of the order form transcribed by email to contact@ikigai-group.fr): For a departure more than 30 days after the reservation date, the Reservation can only be made after receipt of a deposit of 30% of the total price of the service, the balance must be paid before the departure date. In the case of a reservation for departure within 30 days, the service must be paid in full at the time of reservation. No service can be confirmed in the absence of full payment of the price of the service.
Failing to have paid the full price within the deadlines set above, the customer will be deemed to have canceled their stay or trip and will be liable for the cancellation fees provided for below. In this case, the amounts paid by the customer upon reservation will be kept by IKIGAI GROUP via its website. ikigai-group.fr as an advance on cancellation costs.
The right of withdrawal is not applicable to transport services (article L121-20-4 of the Consumer Code). Thus the customer does not benefit from any right of withdrawal. The customer must provide IKIGAI GROUP via its website ikigai-group.fr in writing (e-mail), the information defined below.
Dates, times and itineraries: The date, time and place of start and end of provision; The date, time and place of initial pick-up of passengers as well as the date, time and place of their final drop-off; Where applicable, the date, time and location of intermediate stopping points; If applicable, the imposed itinerary. Compliance with an arrival time for a connection must be the subject of a stated requirement from the principal.
Composition of the group to be transported: – the maximum number of people making up the group. – the maximum number of people with reduced mobility, including the number of people in wheelchairs. – the maximum number of people under the age of eighteen in the context of public transport of children and the number of accompanying persons.
If it is a supported group, the client provides the name of the people with organizational or supervisory responsibility, the nature of which must be specified. These people designated as responsible must know the conditions for organizing transport.
Except for the exception provided below, the customer provides the nominative list of passengers. In free form, this list includes the first and last name of each passenger and, in the context of public transport of children, the telephone details of a person to contact for each child transported.
However, the nominative list of passengers is not required when the services mentioned in this article are carried out in the zone constituted by the passenger handling department and the neighboring departments. For the application of this exemption: The city of Paris, the departments of Hauts-de-Seine, Seine-Saint-Denis and Val-de-Marne are considered as a single department. Roissy-Charles-de-Gaulle airport is considered to be part of the following departments: Val-d'Oise, Seine-Saint-Denis and Seine-et-Marne. Orly airport is considered to be part of the following departments: Val-de-Marne and Essonne.
Nature of baggage: Approximate overall weight and volume; possible preciousness and fragility; other possible specificities.
Means of communication: Telephone contact details allowing the carrier to contact the customer at any time (twenty-four hours a day, seven days a week).

3. Reservation and payment methods

Reservation of services offered by IKIGAI GROUP via its website ikigai-group.fr has been designed to allow the customer to reconsider their order before final validation, through different stages during which the customer will always have the possibility of canceling their reservation, until payment for the trip. Ordering services is only reserved for users who have validated these general conditions of sale, by checking the box on the order form for the service: “I accept the general conditions of sale”
The customer accepts that the validation of the contract, by his signature on the order form which was sent by email to IKIGAI GROUP via its website luxurycab.fr, of these general conditions of sale, constitutes the irrevocable manifestation of acceptance of the terms of the contract.
This acceptance is made on behalf of all trip participants. Acceptance of the terms of the contract and acceptance of the General Conditions of Sale constitutes a final order and cannot be withdrawn.
The customer undertakes to pay the entire order at the time of booking, either by check, by cash, or by debiting their credit card in Distance Selling (VAD). Once payment has been validated, the customer will receive an order confirmation by email, to the email address indicated during the reservation process. IKIGAI GROUP via its website ikigai-group.fr may be required to contact the customer, by email or telephone, if the supplier no longer ensures the availability of the service ordered. In this case, an agreement will be reached with the customer, either by modifying the order, or by canceling the order and refunding the customer.
IKIGAI GROUP via its website luxurycab.fr cannot be held responsible for this lack of availability.

4. Delivery of documents

After full payment of the price of the stay, IKIGAI GROUP via its website ikigai-group.fr sends travel documents to the customer electronically. Depending on the departure date, the customer may request to obtain their travel documents by mail.
In this case, the sending of documents will be invoiced depending on the type of sending: Simple mail €20 incl. tax, Chronopost France €45 incl. tax and Chronopost International €75 incl. tax

5. Price

No dispute concerning the price of the stay can be taken into consideration after acceptance of the quote by the customer. It is up to the customer to assess, before concluding the contract, whether the price suits him by accepting the principle that it is a fixed price. In particular, the prices do not necessarily take into account promotional rates granted on certain dates; accordingly, no complaints or requests for reimbursement will be taken into account in this regard.
Likewise, if for any reason the customer cancels his reservations on site, no refund will be granted (provision concerning transport by vehicle of any kind).
The price includes the price of transport stricto sensu, which includes in particular the remuneration of the driver(s), that of the additional and additional services described in the contract. Other “extra” services remain the responsibility of the customer. Any ancillary or complementary services are remunerated at the agreed price.
This is particularly the case for: long-term parking on a site; air, rail or sea transfers of the driver(s) in the event of a long period of inactivity; complementary maritime (ferries) or rail (tunnels) transport; baggage insurance that passengers may possibly take out, overtime and additional kilometers, accommodation costs and meals for the driver(s).

6. File fees

Any reservation of service provision will not be subject to any invoicing, we do not charge any administration fees.

7. Payment security

The security of payments via IKIGAI GROUP advisors via its luxurycab.fr website is guaranteed by the traceability of payments sent to you by email to the email address communicated to the customer when validating the order form. . In the event of Payment by bank card online or via VAD, no banking data is kept by IKIGAI GROUP via its website ikigai-group.fr and the customer receipt is immediately emailed to the customer.

8. Modification of the contract more than 24 hours before departure

The customer must inform IKIGAI GROUP via its luxurycab.fr website of the modification of his contract by registered letter with acknowledgment of receipt or by email no later than 24 hours before the date of the service, indicating precisely the modifications to his trip. A fixed fee will then have to be paid.

9. Formalities

It is the client's responsibility to inform themselves and to be in compliance with the local authorities, before their departure, regarding the administrative formalities, police formalities and health formalities necessary as part of their stay. The customer can obtain information from the sites diplomatie.gouv.fr, actionvisa.com, etc.
He must respect these formalities and bear all related costs. IKIGAI GROUP via its website luxurycab.fr cannot be held responsible for the customer's non-compliance with these obligations, and cannot be held responsible for paying any fine resulting from non-compliance with these formalities.

10. Duration of trips

The duration of the service includes departure and return days. For transport, whatever the vehicle: the time which elapses between the moment when the vehicle is made available to the customer and when the transporter regains freedom of use of it. The duration of availability includes the pick-up and drop-off time for passengers and their luggage, which varies depending on the nature of the service.

11. Services

All services described on the websites, brochures and documents of IKIGAI GROUP via its website parisprestigevtc.com, are mentioned for information purposes only and cannot engage the responsibility of IKIGAI GROUP via its website luxurycab.fr, in the event of modification after their writing by IKIGAI GROUP via its website luxurycab.fr
In addition, any service reserved and not consumed, totally or partially, cannot give rise to any reimbursement, whatever the reason. Transport, activities and excursions reserved by the customer are carried out by independent service providers who are solely responsible for their organization. IKIGAI GROUP via its website luxurycab.fr cannot be held responsible for any dispute, incident or accident occurring during the performance of these services.

12. waiting time services

All services described on the websites, brochures and documents of IKIGAI GROUP via its website parisprestigevtc.com are mentioned for information purposes only and cannot engage the responsibility of IKIGAI GROUP via its website. ikigai-group.fr, in the event of modification after their writing by IKIGAI GROUP via its website ikigai-group.fr.
In addition, any service reserved and where the waiting time will be exceeded by 15 minutes for a pick-up excluding airport and train station arrivals will be invoiced on the basis of the non-divisible hourly rate of provision, namely 110 euros including tax per hour in a premium business sedan and 130 hours including tax per hour in a VAN.

all time changes will be charged €50 for modification of service.
in the event of no-show by the customer after 1.5 hours, the service will be considered performed and will be invoiced
In the event of loss of luggage upon arrival at airports and train stations, the customer must go to the lost baggage department and complete the form without delay.

Any waiting will be invoiced on the basis of the hour of availability: 130 euros per hour including tax in VAN and 110 euros per hour including tax in premium business sedan range.

The time will be billed from the moment the flight is considered to have landed (average duration 40min between passing through customs and baggage collection
after the first hour any delay will be invoiced by the company IKIGAI GROUP (ikigai-group.fr).

For stations 10 minutes after the train arrives at the platform
after this period any delay will be invoiced on the basis of the hourly rate of provision
130 euros per hour including tax in VAN and 110 euros per hour including tax in premium business sedan range

IKIGAI GROUP via its website luxurycab.fr cannot be held responsible for any dispute, incident or accident occurring during the performance of these services.

13. Responsibility

IKIGAI GROUP via its website ikigai-group.fr cannot replace the individual responsibility of each participant in the trips. IKIGAI GROUP via its website ikigai-group.fr acting as an intermediary between, on the one hand, the customer and on the other hand, different service providers (carriers, hotels, charterers, local agencies, etc.), cannot be confused with the latter which, in any event, retain their own responsibility.
IKIGAI GROUP via its website ikigai-group.fr cannot be held responsible or liable for any compensation in the event of cancellation or change of dates of stays. Any interrupted or shortened trip or any service not consumed by the customer, for whatever reason, will not give rise to any refund or compensation.
All special requests (wheelchair, excess baggage, special meals, transport of musical instruments, etc.) must be sent by email to contact@ikigai-group.fr who will endeavor to satisfy any request of this nature by contacting provider of the service in question. However, IKIGAI GROUP via its website luxurycab.fr cannot under any circumstances be held responsible for any damage that may result from the failure to take into account a special request.
No refund will be granted if the customer requests a modification of the services provided for in the contract on site. In the case of transport by any vehicle: IKIGAI GROUP via its website ikigai-group.fr is an intermediary between, on the one hand, the carrier and on the other hand, the end customer. Passengers are responsible for any damage caused to vehicles by their actions. Any damage to the interior of the vehicles caused by the passenger(s) will be charged to the customer.
The carrier is responsible for the safety of the transport, including each time passengers get on and off any vehicle. The driver takes the necessary safety measures and, if necessary, gives instructions to the passengers, who are required to respect them. Stops are left to the initiative of the carrier or driver to meet safety obligations and compliance with social regulations relating to drivers' driving and rest times, or other necessities.
Departure and arrival times as well as itineraries are given for information purposes only and are subject to change if circumstances so require, particularly for reasons of legislation, security, unforeseeable events or force majeure. IKIGAI GROUP via its website ikigai-group.fr cannot be held responsible for delays due to events beyond its control (for example: mechanical breakdowns, traffic jams, accidents, strikes, weather conditions, deviations, closed roads, the act of one or more several passengers, the act of a third party, any fortuitous event or force majeure) or even dictated by the need to ensure the safety of the people transported. No compensation or reimbursement will be granted to the customer in these circumstances.
For vehicles whose seats are equipped with seat belts, the carrier informs passengers of the obligation to wear this equipment. Except for exceptions provided for in the highway code, wearing a seat belt applies to every passenger, adult and child. Except for legal exemptions, the transport of dangerous goods is prohibited in vehicles. If an exemption applies, the principal informs the carrier. Concerning more specifically public transport of children, the customer must ensure that the persons designated as responsible have the necessary knowledge regarding safety for public transport of children; The customer must ask the people designated as responsible to provide the safety instructions to be applied (danger around the car, obligation to remain seated, etc.), in particular those concerning the compulsory wearing of a seat belt, and to ensure that they are respected; the customer must instruct the people designated as responsible to count the children one by one each time they get in and out of the car.
Hand luggage, of which the passenger retains custody, remains his sole responsibility. At the end of the transport, the customer, his representative and the passengers are required to ensure that no object has been forgotten in the coach. The carrier and IKIGAI GROUP via its website ikigai-group.fr decline all responsibility in the event of damage or theft of anything that may have been left there. The public broadcast in a vehicle of musical, cinematographic, television works or personal recordings must be the subject of a prior declaration and be authorized by the copyright holders. Any steps and costs linked to this distribution are placed under the entire responsibility of the Carrier.

14. Cancellation by customer

Any modification or cancellation by the customer concerning the rental of a minibus, VAN, premium business sedan before departure will result in the collection of the following fees: – Cancellation more than 31 days before the departure date: 10% of the total amount of the service corresponding to bank charges - Cancellation 30 days and 16 days before the departure date: 50% of the total amount of the service - Cancellation 15 days and 7 days before the departure date: 50% of the total amount of the service - Cancellation less 7 days before the departure date or after the planned departure date: 100% of the total amount of the service Any modification or cancellation by the customer in the context of a rental of a tourist vehicle with driver before departure will result in the collection of fees following: – Cancellation + 96 hours before the departure date: 10% of the total amount of the trip (corresponding to bank charges) – Cancellation 96 hours before the departure date: 50% of the total amount of the trip – Cancellation 48 hours before the departure date or after the planned departure date: 100% of the total amount of the trip
Administrative fees are not included in the cancellation contract and will therefore never be refundable. No refund can be made if the customer(s) cannot present the police or health documents required for their travels such as passport, visa, identity card, vaccination certificate. Any interrupted or shortened stay or any service not consumed by you for any reason whatsoever does not give rise to any refund. Any cancellation request must be made by registered letter with acknowledgment of receipt. The date on which the buyer's letter reaches IKIGAI GROUP via its website luxurycab.fr will be considered effective.

15. Complaints

Any complaint for non-performance or poor performance of the travel contract must be reported as soon as possible to our team only by email, (contact@ikigai-group.fr) so that it can provide a solution to the problem posed. In the event that the problem cannot be resolved locally, any complaint must be sent to IKIGAI GROUP via its website luxurycab.fr by registered mail to the head office of IKIGAI GROUP via its website ikigai-group.fr accompanied by all supporting documents (in particular a certificate of downgrading or of services not provided from the service provider) within a maximum period of 30 days after the return date. After this period, no complaints will be taken into account.

16. Litigation

In the event of a dispute, the buyer will contact the seller as a priority in order to agree on an amicable solution. This is done for IKIGAI GROUP via its website ikigai-group.fr not to rely on a breach of any of the obligations incumbent on the buyer, governed by these conditions of sale, cannot be interpreted as a waiver for the future of the obligation in question, nor the right for the buyer to subsequently rely on this breach.

17. Applicable law

This agreement is subject to French law.

18. Insurance

In accordance with regulations IKIGAI GROUP via its website luxurycab.fr has insurance covering professional responsibilities, but it cannot replace the individual civil liability of the participants in the trip. In addition, it is desirable to have a comprehensive guarantee covering the costs of cancellation, repatriation, illness, travel accidents or others.

19. Protection of private life

The personal information collected by the IKIGAI GROUP teams via its luxurycab.fr website is necessary to process the request for a tourist service. IKIGAI GROUP attaches the utmost importance to preserving the confidentiality of this data. In accordance with Law No. 78.17 of January 6, 1978, known as the Data Protection Act, the customer has a right of access and rectification of personal data concerning him, which IKIGAI GROUP is required to collect for the needs of its activity. The right of access and rectification can be exercised upon simple request sent by mail to the head office of IKIGAI GROUP, or by email to contact@ikigai-group.fr
Unless you advise otherwise, IKIGAI GROUP
reserves the right to use this information to send you various commercial information.

20. Copyright

In accordance with the law of March 11, 1957 and the law of July 3, 1985, codified in the Intellectual Property Code, it is prohibited to reproduce, modify, use the content (images, texts, videos, etc.) of the sites, brochures or any other document published by IKIGAI GROUP for public or commercial purposes, without prior written consent obtained from IKIGAI GROUP. Any infringement of copyright constitutes the offense of counterfeiting, and as such incurs the civil and criminal liability of its author.

21. Legal information

The site ikigai-group.fr is owned by the company IKIGAI GROUP SAS with capital of €100 RCS Paris: 91242251600019
Head office: 49 RUE DE PONTHIEU 75008 PARIS

Email: contact@ikigai-group.fr
Civil and Professional Liability: N°WVTCAU00019928

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These general conditions of sale are presented to you in a split manner, you will find them entirely on our site https://www.ikigai-group.fr